Contact Us

Contact Us

We're Here to Help

At Celave & Co, we value every customer and are committed to providing friendly, reliable and efficient support.

Whether you have a question about an order, delivery, returns or our products, our Customer Support team is here to assist you.

Customer Support

Email: support@celave.co

For the fastest response, please include:

  • Your full name

  • Your order number (if applicable)

  • A detailed description of your enquiry

  • Photos or videos (where relevant)

Providing this information helps us resolve your request more quickly.

Support Hours

Our Customer Support team is available:

Monday – Friday

9:00 AM – 5:00 PM (UK Time)

We aim to respond to all enquiries within 24–48 business hours.

Response times may be slightly longer during weekends, public holidays or periods of exceptionally high demand.

Order Support

If your enquiry relates to an existing order, please include your order number in your email.

Our team can assist with:

  • Order updates

  • Shipping enquiries

  • Delivery tracking

  • Return requests

  • Exchange requests

  • Refund enquiries

  • Damaged or incorrect items

  • General product questions

Before Contacting Us

To help us resolve your enquiry efficiently, we recommend checking:

  • Your order confirmation email

  • Your shipping confirmation email

  • Your tracking information (if available)

  • Our Shipping Policy

  • Our Refund & Returns Policy

  • Our Frequently Asked Questions (FAQ)

Many common questions can be answered using these resources.

Returns & Exchanges

Returns and exchanges are not processed automatically.

If you wish to request a return or exchange, please contact our Customer Support team first.

Each request is reviewed individually in accordance with our Refund & Returns Policy.

Please do not return any items without prior authorisation from Celave & Co.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

Our team will review your case and provide an appropriate resolution as quickly as possible.

Business Enquiries

For partnership opportunities, media requests or other business-related enquiries, please contact us via:

support@celave.co

Please include "Business Enquiry" in the subject line of your email.

Our Commitment

At Celave & Co, customer satisfaction is at the heart of everything we do.

We are committed to providing:

  • Friendly and professional support

  • Fair and transparent policies

  • Prompt communication

  • Secure shopping

  • A positive customer experience from purchase to delivery

Thank you for choosing Celave & Co. We appreciate your trust and look forward to assisting you whenever you need us.