Privacy policy
Privacy Policy — CELAVE & CO
Privacy Policy
Last updated: April 27, 2026
At CELAVE & CO, we are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and shared.
This Privacy Policy describes how we collect, use, and process your information when you visit or make a purchase from our website.
1. Personal Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, billing and shipping address, phone number
- Payment information: payment method details and transaction data (processed securely via third-party providers)
- Account information: login details, preferences and settings
- Order information: products viewed, purchased, returned or exchanged
- Communication data: messages and enquiries sent to our support team
- Device information: IP address, browser type, device type
- Usage data: how you interact with our website
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account or contact us
- Automatically through cookies and tracking technologies
- From service providers such as payment processors and analytics tools
- From partners and third parties, where applicable
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Improve and personalise your shopping experience
- Send order updates and service-related communications
- Prevent fraud and ensure security
- Comply with legal obligations
We may also use your data for marketing purposes, including sending promotional emails. You can unsubscribe at any time.
4. Sharing Your Information
We may share your information with:
- Service providers (e.g. payment processors, logistics, hosting)
- Shopify, which powers our store and processes data on our behalf
- Marketing and advertising partners
- Legal authorities, where required by law
Your data may be processed outside your country, including in countries with different data protection laws.
5. Your Rights (UK & EU)
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us.
6. Data Security
We take reasonable measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Children's Data
Our services are not intended for individuals under 16 years old. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
11. Contact
If you have any questions about this Privacy Policy or your data, you can contact us:
📍 CELAVE & CO
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom