Refund policy

Refund & Returns Policy — CELAVE & CO

Refund & Returns Policy

At CELAVE & CO, we aim to provide a refined and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to assist you.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must include original tags and packaging
  • Proof of purchase (receipt or order confirmation) is required

To initiate a return, please complete our Return & Refund Request Form, available on our website.

Alternatively, you may contact us at:
📧 support@celaveco.com

Once your request is reviewed and approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your item

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and resolve it promptly.

Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants)
  • Custom or personalised items
  • Personal care goods (e.g. beauty products)
  • Hazardous materials, flammable liquids or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to receive a replacement item is to:

  1. Return the original item (once approved)
  2. Place a new order separately

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused
  • In original condition and packaging
  • Proof of purchase is required

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for processing

Please note that your bank or card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 support@celaveco.com