Shipping Policy

Shipping Policy

Last updated: July 17, 2026

Thank you for shopping with Celave & Co.

We are committed to delivering your order safely and efficiently while providing a transparent shipping experience.

Please read our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday to Friday, excluding public holidays.

During periods of high demand, promotional events or holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times are as follows:

United Kingdom

  • Estimated delivery: 8–14 business days

Delivery times are estimates only and may vary depending on your location, customs procedures, courier operations or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 72 hours for tracking information to become active after shipment.

Shipping Confirmation

After your order leaves our fulfilment centre, you will receive a shipping confirmation email.

If you do not receive this email, please check your spam or junk folder before contacting our support team.

Shipping Delays

Although we work with reliable logistics partners, occasional delays may occur due to:

  • customs inspections;

  • adverse weather conditions;

  • transportation disruptions;

  • public holidays;

  • courier delays;

  • high shipping volumes;

  • events beyond our reasonable control.

Estimated delivery times are not guaranteed and should not be considered fixed deadlines.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If an order is returned to us due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be resent.

Failed Deliveries

If a parcel cannot be delivered because:

  • the delivery address was incorrect;

  • the parcel was refused;

  • repeated delivery attempts were unsuccessful; or

  • the parcel was not collected from a designated collection point,

the customer may be responsible for any additional shipping costs required for reshipment.

Lost Parcels

If your tracking has not been updated for an extended period or your parcel appears to be lost, please contact us immediately at:

support@celave.co

We will work directly with the shipping carrier to investigate the shipment.

If the parcel is officially confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.

Damaged Deliveries

If your package arrives visibly damaged, please:

  • take photographs of the parcel before opening it;

  • take photographs of the product;

  • contact our support team within 48 hours of delivery.

Our team will review your case and provide an appropriate solution.

Customs & Import Duties

For orders delivered within the United Kingdom, customers generally should not incur additional customs charges.

Should any exceptional import fees arise due to changes in legislation or shipping regulations, the customer will be informed where applicable.

Multiple Shipments

Depending on product availability and warehouse logistics, your order may be shipped in multiple parcels.

If this occurs, each shipment will have its own tracking information where available.

Delivery Responsibility

Once an order has been delivered to the address provided during checkout and confirmed by the shipping carrier, responsibility for the parcel transfers to the customer, except where otherwise required by applicable law.

If you believe your parcel has been marked as delivered but cannot be located, please contact us promptly so we can assist with the carrier investigation.

Shipping Restrictions

We reserve the right to refuse or cancel shipments to locations where delivery is not reasonably possible or where legal restrictions apply.

If this occurs after payment has been received, a full refund will be issued.

Contact Us

If you have any questions regarding shipping, please contact:

Celave & Co

Customer Support: support@celave.co

We aim to respond to all enquiries as quickly as possible during our regular business hours.