Order Cancellation Policy

Order Cancellation Policy

Last updated: July 17, 2026

At Celave & Co, we understand that sometimes you may need to cancel an order. This policy explains when an order can be cancelled and how cancellation requests are handled.

1. Cancelling an Order

You may request to cancel your order after it has been placed by contacting our Customer Support team as soon as possible.

Email: support@celave.co

Cancellation requests are processed as quickly as possible but cannot be guaranteed once order fulfilment has begun.

2. Before Your Order Is Processed

If your order has not yet entered processing, we will normally cancel the order and issue a full refund to your original payment method.

No cancellation fee will be charged.

3. After Processing Has Started

Once an order has entered processing, it may no longer be possible to cancel it.

This is because your order may already be:

  • being prepared for shipment;

  • packed for dispatch;

  • transferred to one of our logistics partners.

In these situations, the order may need to be delivered before a return request can be submitted in accordance with our Refund & Returns Policy.

4. After Dispatch

Orders that have already been dispatched cannot normally be cancelled.

If you no longer wish to keep the product after receiving it, you may submit a return request through our Returns Request process.

All return requests are reviewed individually and must comply with our Refund & Returns Policy.

5. Refused Deliveries

If a customer refuses delivery without prior approval from Celave & Co, any applicable return shipping costs, carrier fees or other associated charges may be deducted from the refund where permitted by applicable law.

6. Incorrect Orders

If you believe you accidentally placed the wrong order, please contact us immediately.

If processing has not yet begun, we will make every reasonable effort to amend or cancel the order.

7. Duplicate Orders

If you accidentally place duplicate orders, please notify us as soon as possible.

Where possible, duplicate orders will be cancelled before processing.

8. Payment Refunds

Approved cancellation refunds will be issued using the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

9. Exceptional Circumstances

Celave & Co reserves the right to cancel any order where necessary, including but not limited to:

  • pricing errors;

  • stock availability issues;

  • suspected fraudulent activity;

  • payment verification failures;

  • technical errors affecting the order.

If we cancel your order for any of these reasons after payment has been received, you will receive a full refund.

10. Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.

Where the law provides additional rights regarding cancellations or refunds, those rights will always apply.

11. Contact Us

If you need to cancel an order or have any questions about this policy, please contact:

Celave & Co

Customer Support

Email: support@celave.co

Our team will review your request as quickly as possible and provide further assistance.