Returns Request Form
Returns Request Form
Return & Exchange Request
Thank you for shopping with Celave & Co.
If you wish to request a return, exchange or refund, please complete this form as accurately as possible.
Submitting this form does not automatically approve your request.
Every request is reviewed individually by our Customer Support team in accordance with our Refund & Returns Policy.
Customer Information
Full Name
Email Address
Order Number
Date Order Was Received
Reason For Your Request
Please select the option that best describes your request.
☐ I received a damaged item
☐ I received the wrong item
☐ An item is missing from my order
☐ The product arrived defective
☐ I would like to request an exchange
☐ I would like to request a refund
☐ Other
Product Details
Product Name(s)
Quantity
Description Of The Issue
Please provide a detailed explanation of the reason for your request.
Supporting Evidence
To help us process your request as quickly as possible, please attach:
-
Clear photographs of the product
-
Photographs of the packaging
-
Photographs of the shipping label
-
Videos (if applicable)
Requests relating to damaged, defective or incorrect products may not be processed without sufficient supporting evidence.
Preferred Resolution
Please indicate your preferred outcome.
☐ Replacement
☐ Exchange
☐ Refund
☐ Store Credit
☐ Other
Customer Declaration
By submitting this request, I confirm that:
-
the information provided is accurate;
-
the product has not been intentionally damaged;
-
I understand that submitting this form does not guarantee approval;
-
I have read and understood the Celave & Co Refund & Returns Policy.
Signature (optional)
Date
What Happens Next?
Once your request has been submitted:
Step 1
Our Customer Support team will review your request.
Step 2
If additional information is required, we will contact you by email.
Step 3
If your request is approved, you will receive return instructions.
Please do not return any item unless instructed to do so by our team.
Review Time
We aim to review all return requests within 2–5 business days.
Complex cases may require additional review time.
Contact
If you have any questions regarding your request, please contact:
Celave & Co
Customer Support